We are currently hiring a Technical Support Specialist!
Are you looking for a job that you can work from anywhere?
Are you passionate about solving technical challenges and helping users get the most out of their WordPress experience? Do you enjoy diving into code, troubleshooting issues, and providing top-notch support? If so, we want you to join our team at Mini Plugins!
Responsibilities
As a Technical Support Specialist at Mini Plugins, you will be responsible for:
- Providing exceptional customer support through various channels, including email, live chat, and forums.
- Diagnosing and resolving technical issues related to our WordPress plugins.
- Assisting customers with installation, configuration, and troubleshooting of our plugins.
- Documenting and updating support tickets with clear and detailed information.
- Collaborating with the development team to report bugs and suggest improvements.
- Creating and maintaining knowledge base articles and support documentation.
- Staying up-to-date with the latest WordPress developments and best practices to provide accurate and effective support.
- Ensuring customer satisfaction by delivering timely and effective solutions to their problems.
Apply
If you believe you’re the best fit, we encourage you to fill out the form to submit.